Frequently asked questions

Items, delivery, returns and buying

Items and condition

What does BuxteBricks offer?: Minifigures, new and used sets, minifigure parts and accessories. No loose bricks or plates.
Is the item complete?: Yes, unless the description says otherwise. I check minifigures part by part against the catalogue. I weigh used sets against the parts list and check every important part individually: nothing that affects function or appearance is ever missing, at most an ordinary small part. Accessories are included if the description lists them.
What happens if a part is missing?: For minifigures, I buy the original part as a replacement, otherwise I take the minifigure apart. If a small part is missing from a used set, I send it free of charge. Please report it here within 30 days of delivery.
Are stickers applied?: This is stated in the description of every set, as are instructions and original box. There are no reprints.
What do the grades mean?: Minifigures and minifigure parts from €5 receive a grade from 1 to 10; for sets, the minifigures, instructions and box each receive their own. Used pieces without visible marks receive an 8; a 9 or 10 only in justified exceptions. Minifigure parts and accessories under €5 are listed without a grade as “Used, good”, on all platforms. All conditions under Quality assurance.

When is my order dispatched?: On the same or, at the latest, the next working day after payment is received.
How are items packed?: Minifigures individually in resealable bags, sent in a padded envelope or box. Sets padded in a box. Small minifigure orders go as a large letter, everything else by DHL with tracking.
When is delivery free?: On eBay per listing: minifigures, minifigure parts and accessories from €30, sets from €75. On BrickLink for orders from €75, also across several items. On Brick Owl for orders from €30 up to 800 g, every order from €75. Here on this site: any order from €75; orders of only minifigures, minifigure parts and accessories from €30. Free delivery is always by DHL with tracking.
Can orders be combined?: Yes, delivery costs are then charged only once. Please wait for the combined invoice.
Do you deliver abroad?: From this shop only within Germany. On BrickLink and Brick Owl I also deliver abroad; the destination countries are listed with the shipping methods there. Buyers outside Germany can order via my BrickLink store.
Do you deliver to a Packstation?: Yes, to a DHL Packstation or post office. At checkout, choose “Packstation” or “Post office” (Postfiliale) and enter your DHL PostNumber (Postnummer). The parcel is then sent as a DHL small parcel or DHL parcel.

How do I return an item?: For a purchase here, you can withdraw within 30 days of receiving the goods, directly via Withdraw from contract. The details are in the cancellation policy. For eBay, BrickLink and Brick Owl, via the platform, with the periods stated in the listing.
What if an item is not as described?: I give a partial refund or take the item back and pay for the return postage. Please contact me via the platform or the contact form.

Can I buy directly here?: Yes. Add items to your basket and pay with PayPal, credit card, Apple Pay, Google Pay, Link, Klarna or Amazon Pay. The same stock is available on BrickLink and Brick Owl. Delivery costs and times under Delivery and payment.
Do you also buy LEGO?: Yes, mainly minifigures, minifigure parts and sets from Star Wars, Ninjago, Harry Potter, The Lord of the Rings, Marvel and DC. Minifigures and parts also unsorted, used sets only complete. I buy other themes at a reduced price. More under Sell to us (only available in Germany and in German).
Can I review my order?: Yes, after delivery, in the view of your order; you will find the link in every email about your order. With your consent, the review appears here after it has been checked, whether positive or critical. For eBay, BrickLink and Brick Owl, you leave feedback via the platform.

Is your question not listed? Send me an email.